Warranty
Our warranty guarantees satisfaction! We repair or replace defects free of charge within the warranty period. See our policy for details.
WARRANTY & REPAIRS
Our warranty covers manufacturing defects in materials and workmanship for a specified period of time from the date of purchase. It ensures that your jewelry is free from defects and will function as intended.
A manufacturing defect refers to any flaw or fault in the materials or craftsmanship that occurs during the production process. It can include issues such as loose gemstones, faulty clasps, or structural problems with the jewelry.
The warranty does not cover damage caused by misuse, accidents, normal wear and tear, unauthorized repairs or alterations, or loss of gemstones due to mishandling. It also does not cover damage caused by exposure to harsh chemicals or improper care.
To make a warranty claim, please contact our customer care team with your order information, a detailed description of the issue, and any supporting evidence, such as photos. Our team will guide you through the process and provide instructions for returning the item if necessary.
Shipping costs associated with warranty claims may be covered depending on the specific circumstances. Please contact our customer care team for further assistance and to confirm whether shipping costs will be reimbursed.
If a product is deemed to have a valid warranty claim, we will either repair or replace the item at our discretion. In some cases, we may require the item to be returned for inspection before proceeding with the repair or replacement.
