FAQ
Got questions? We’ve got answers. Check below for all of our most frequently asked questions, and if you’re still curious you can contact us at [email protected]
To place an order, simply browse our website, select the desired items, add them to your cart, and proceed to checkout. Follow the prompts to enter your shipping information and complete the payment.
We strive to process and ship orders quickly. If you need to modify or cancel your order, please contact our customer support team immediately. We’ll do our best to accommodate your request, but we cannot guarantee changes after the order has been processed.
We typically process orders within 1-2 business days. Once your order has been processed, it will be shipped using the selected shipping method. Delivery times vary based on the destination and shipping option chosen.
Yes, we offer international shipping to many countries. During the checkout process, you can select your country from the available options. Please note that additional customs fees or import duties may apply, which are the responsibility of the buyer.
Yes, we insure all packages during transit to protect against loss or damage. In the rare event that your package is lost or damaged, please contact our customer support team, and we will assist you in resolving the issue.
If you encounter any issues with your order or if it hasn’t arrived within the estimated delivery time, please reach out to our customer support team. We will investigate the matter and work to resolve it promptly.
We offer a hassle-free return policy. If you’re not completely satisfied with your purchase, you can return it within 30 days of receiving the item for a full refund or exchange. Please note that personalized or engraved items may have different return policies.
Engraved or personalized items are generally not eligible for return or exchange unless there is a defect or error on our part. We recommend double-checking all personalization details before placing your order.
To initiate a return or exchange, please contact our customer support team with your order details. We will provide you with further instructions and assist you throughout the process.
For eligible returns within the specified return period, we offer free return shipping. However, if the return is due to a change of mind or other non-defective reasons, the customer may be responsible for the return shipping costs.
Once we receive your returned item, it typically takes 3-5 business days to process the return and issue a refund or initiate an exchange. The exact timeframe may vary depending on the volume of returns at that time.
If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or refund, and guide you through the return process if necessary.
We accept several payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. You can select your preferred payment method during the checkout process.
Yes, we take your security and privacy seriously. Our website uses industry-standard encryption technology to protect your sensitive information during transmission. We adhere to strict security protocols to ensure a safe and secure shopping experience.
As a security measure, we do not store your complete payment details on our servers. Your payment information is securely processed by our trusted payment service provider. We maintain the highest standards of data protection to safeguard your privacy.
The applicable taxes and duties vary based on your shipping address and local regulations. During the checkout process, we calculate and display any applicable taxes or duties that will be added to your order. Please note that you are responsible for any additional fees imposed by your country’s customs authorities.
Currently, we only accept one payment method per order. If you wish to use multiple payment methods, we recommend placing separate orders for each payment method.
Creating an account is easy! Simply click on the «Sign In» or «Register» link on our website and follow the prompts to provide your email address, create a password, and enter your personal details. Alternatively, you can choose to create an account during the checkout process.
By creating an account, you can enjoy a personalized shopping experience. You can save your shipping addresses, view your order history, track your orders, and receive exclusive offers and promotions.
To update your personal information, simply sign in to your account and navigate to the «My Account» page. From there, you can edit your contact details, shipping addresses, and communication preferences.
We respect your privacy and take the protection of your information seriously. We do not sell or share your personal information with third parties for their marketing purposes. Please refer to our privacy policy for more details on how we handle and protect your data.
